Benchmark Transmission Mission Statement

The mission of Benchmark Transmission is to strive for continued growth in the greater Newark ~ Wilmington community by providing quality automotive repair services by a team of auto care specialists that are dedicated to the complete satisfaction of each and every member of the community that brings their auto to our shop for repair service. Benchmark Transmission will achieve this by adhering to the following principles:

  • Hiring a team of automotive care specialists that maintain high ethical standards, are well trained and dedicated to a continued goal of 100% customer satisfaction.
  • Ongoing education and training to our staff.
  • Maintaining a up-to-date vehicle data.
  • Purchasing and maintaining only the best automotive diagnostic equipment available.
  • Keeping an environmentally responsible shop.
  • Ensuring a clean, safe work environment.
  • Constantly performing evaluations of our organization's goals and establishing new goals for the overall betterment of our company, staff, and the greater Newark ~ Wilmington community.

Benchmark Transmission will strive to improve our industry's reputation with our integrity and education of our community

Contact Information

Satisfied Customer

I am writing to offer my comments on the transmission service I have received from Benchmark Transmission. To begin with, you have consistently stood behind your lifetime warranty which I purchased when you rebuilt the transmission on my 1988 Mazda 929 at 167,000 miles. When the small stainless steel bearing in the transmission failed at 270,000 miles, you diagnosed the problem and fixed it, all under the Benchmark warranty. You and the crew at Benchmark Transmission also correctly diagnosed the failure in the drivetrain center carrier bearing, which was causing annoying noise and vibration. Replacing the driveshaft assembly corrected the problem. Throughout my relationship with Benchmark Transmission I have been struck by your commitment to customer satisfaction, to staying with the problem and "getting it right" . To those of us who are committed to keeping a car running beyond 100,000 miles, I can recommend Benchmark Transmission without reservation. It's a pleasure dealing with you guys. Sincerely Robert Wickes

Robert S. Wickes
Landenberg , PA

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