New Benchmark Transmission Website

Rod Pelkey of Newark Delaware

"I am the owner of 3 late model Ford Explorers (92, 93, 95) and a 99 Subaru Legacy. I have been dealing with Benchmark, Dante (Owner) for over 8 years. I have not alway taken the best care of my vehicles in terms of preventive maintenance, and checking into the little noises that give you that feeling that something is wrong, therefore I've experienced more problems than necessary. Despite my neglect, whenever I've taken my cars to Benchmark, I have always been treated to the best of service. Benchmark has both replaced and repaired transmissions in my vehicles, and has done wonderful work, and at a reasonable cost. I have never been dissatisfied, Dante is always willing to work with me. I have nearly 300,000 miles on one explorer, 200,000 on anther, and over 150,000 on the Legacy. Benchmark Transmission gives me the confidence that as long as I want to keep my vehicles, they will keep them running good condition. Thanks Benchmark!"

Wilbur Rivera of Newark Delaware

"Mr. Dante Principe Jr.,Two weeks ago, I took my 98 VW Golf to the Smith VW dealer for a non-transmission related problem. Upon completion of that work, the dealer told me that my 2nd gear on my Automatic Transmission was sticking and that I needed a new transmission. I told them I did not want them to do that type of work on my car. I decided to get it checked out by an expert at Benchmark Transmission before I did any damage.I looked in the Yellow Pages and decided to call your office and get an estimate. You told me that I should bring the car in and allow you check it out at "no charge". You mentioned it could be something simple which would greatly reduce the repair cost. Last week I Brought my car in to your shop in Newark Delaware. You checked the car and found out the programming on the throttle body and the transmission where not responding. I think you relearned these components and you fixed my car. When you called me, you told me that there was no charge for the work you did to my car. As I drove my car home and felt how smoothly the transmission shifted from gear to gear: I immediately started to "thank god" for taking my car to your shop and dealing with you. As I write this note to you, I realized how rare it is to find people like you that are willing to help people in trouble without taking advantage of them and/or expecting anything in return.Sincerely yoursWilber Rivera"

Stan Kaminski of Newark Delaware

"I just wanted to say thanks for fixing all my transmission problems over the many years I have used your shop. Whether its was front wheel drive in my wife's 1999 Buick or my rear wheel drive 1968 Pontiac Le Mans, you always came through. You guys are always thorough and the work was done right. Tell your crew I appreciate their good work. As a mechanic I am confident coming to your business. I recommend it to my friends should their vehicles need servicing. Keep up the good work."

Laurie Hall of Jersey City New Jersey

"In the 3 years since we bought our son's '99 Mustang it has had repeated transmission and clutch problems. The car is now in DE with our son who is a student there. When the Mustang recently began showing signs of yet more problems with the transmission/clutch we weren't sure where to turn. Should we have the car towed home to our mechanic in NJ or trust a total stranger in DE to diagnose and fix the problem? If we did the latter, would we get fleeced? Looking for advice we called AAA. They recommended Benchmark Transmission. My son immediately drove his car over to Benchmark. Dante and Rich checked the car over, spoke multiple times with me on the phone about their findings, and ultimately suggested that they try some simple and inexpensive adjustments to see if those might solve the problem. They did. My son picked the car up 24 hours after dropping it off and says it shifts perfectly now. Because the labor involved was not extensive Dante even refused to accept payment for his work/time. Thank you, Dante and Rich, for your honesty, for not suggesting that the only course of action was to pull the transmission and search for the root of the recurrent problem. You have earned our trust not only in your integrity but in your knowledge of transmissions as well. Rest assured that if we should need transmission work in the future, we will trust you to do it. "

Rodney Pett of Philadelphia Pennsylvania

"The service from every employee at Benchmark Transmission is unbelievable. They are very trustworthy and fair. I noticed that they treat every car as if its their own. The quality of work is unbeatable. I own three trucks. They first fixed my van. They are now working on my truck. It looks like my cars like to break down in the area of their auto repair shop in Wilmington~Newark Delaware and I don't blame them. KEEP UP THE GOOD WORK!!!"

Charles Miller of Exton Pennsylvania

"You and your service team did an automatic transmission repair on my 2005 Nissan Armada in February 2010 and I wanted to send you a personal email thanking you for a job well-done. I truly appreciate the professional manner and service that you and your technicians exhibited. I just arrived home today from a 1500 mile trip to the Carolinas and the car ran great. Thanks for the great service. If I ever find the need for transmission service I will give your shop a call. Thank you. "

Thomas DelGenio of Newark Delaware

"I have dealt with Benchmark transmission in Newark Delaware for over ten years, and the crew has been no less than the best. Don and crew put pro in professional. The work is done right the first time, the warranty honored each time! My 1989 Dodge van has over 200,000 miles and this crew has taken care of us for approximately half of that."

James Schnatterer of Newark Delaware

"Integrity & Honesty is something that can be hard to find these days! Dante and his staff offer just that along with superb and quality service at Benchmark Transmission of Newark, DE. Having a daughter that just turned 16, we were faced not only putting her out on the roads, but finding a car that was safe and reliable for her to drive. Dante and staff were there to help us determine if our 1991 vehicle that needed a transmission was worth fixing and handing down to our daughter. Dante took the time to go over the vehicle to ensure safety and reliability. The transmission service they provided was OUTSTANDING quality and the car drives like new thanks to Benchmark. We can't thank Dante and his staff enough for being patient with us. His honesty in what needed to be done to make this car reliable enough to put our daughter in is something that we truly value. I applaud your attention to detail, outstanding customer service, reasonable pricing, honesty, integrity and quality service! We will continue to highly recommend your shop to anyone needed transmission work. James & Julie"

Sherri Meeks-Graham of Wilmington Delaware

"I wanted to follow-up to the reconditioning of my transmission you did in early April of this year at Benchmark Transmission Newark Delaware. it has been a month since I picked up my vehicle post the repair and things are running smoothly. It is a comfort to know that driving my Honda CRV, with the transmission work you have done and the excellent way you've taken care of me and my vehicle,it will continue to ride well for a long time to come. I appreciate your extending the initial warranty another year, since there was a problem with the bearing in the transmission last month. Though there was a problem with the transmission malfunctioning, your customer service has always been excellent! I will be sure to recommend Benchmark Transmission to anyone I know seeking transmission service in Delaware! "

Carlos Rodriguez of Newark Delaware

"I hope this letter is able to transmit to you and your staff at Benchmark Transmission, the complete satisfaction I have received from your outstanding and professional service, as well as my sincere gratitude for your honesty and your dedication to providing your customers with the best job you can possibly do... I had tried several times at several places to ask for just a few minutes to be able to "show" the car's problem, but nobody would give me such time, but you. When you said "sure no problem, we'll go for a test drive together", I knew you were the right person and felt immediate confidence in you and in that whatever you found to be the problem you would do the right and honest work. I was right. It was a very pleasant experience dealing with Benchmark Transmission. I wish there were more human beings like you; truly, the world would be a better place."