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Satisfied Customer

I am writing to offer my comments on the transmission service I have received from Benchmark Transmission. To begin with, you have consistently stood behind your lifetime warranty which I purchased when you rebuilt the transmission on my 1988 Mazda 929 at 167,000 miles. When the small stainless steel bearing in the transmission failed at 270,000 miles, you diagnosed the problem and fixed it, all under the Benchmark warranty. You and the crew at Benchmark Transmission also correctly diagnosed the failure in the drivetrain center carrier bearing, which was causing annoying noise and vibration. Replacing the driveshaft assembly corrected the problem. Throughout my relationship with Benchmark Transmission I have been struck by your commitment to customer satisfaction, to staying with the problem and "getting it right" . To those of us who are committed to keeping a car running beyond 100,000 miles, I can recommend Benchmark Transmission without reservation. It's a pleasure dealing with you guys. Sincerely Robert Wickes

Robert S. Wickes
Landenberg , PA

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